Healthcare
Healthcare Patient Portal for a Berlin Clinic Group
A GDPR-compliant patient self-service portal and internal CRM for a network of 14 clinics across Berlin — replacing paper-based processes and reducing administrative overhead by 55%.
Client
Confidential (Healthcare, Berlin)
Industry
Healthcare
Technologies
The Problem
A growing clinic group in Berlin was managing patient appointments, medical history, and billing across 14 locations using a combination of spreadsheets and a decade-old practice management system. Staff were spending 3–4 hours per day on data entry and phone-based appointment booking.
What We Built
Two interconnected systems: a patient-facing portal and an internal clinic CRM. Patients can book appointments, access their medical history, receive appointment reminders, and securely communicate with their care team. Clinic staff manage schedules, patient records, referrals, and billing from a single dashboard.
Compliance
All data is stored and processed in compliance with GDPR and the German Healthcare Data Protection Act (KHZG). Patient data is encrypted at rest and in transit, with granular consent management built into every patient interaction.
Integration
The system integrates with KV Berlin for electronic health card reading, the DATEV accounting platform for automated invoicing, and DocuSign for digital consent forms.
Impact
Administrative overhead dropped by 55%. Patient no-show rates fell by 30% after implementing automated SMS and email reminders. Digital appointment bookings now account for 78% of all bookings.